Privacy Policy

BankHub’s privacy policy is built based on international practices and Decree 13/2023/ND-CP of the Vietnamese Government on personal data protection.

Available version : VietnameseEnglish

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When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

bankHub was built with the mission to unlock the potential of open banking. By providing an application that allows you to centrally manage all your financial data accounts and give data access rights to software developers, We help build open finance apps made easy, safe and secure
Our goal with this Policy is to provide a simple and straightforward explanation of what data bankHub collects from and about you and how we use and share that information. We value transparency and want to provide you with a clear and concise description of how we treat your data.
bankHub’s services are not directed to individuals under 18 and we do not knowingly collect data relating to children.

Data We Collect and Categories of Sources

As explained in greater detail below, the data we collect, use, and share depends on the bankHub products and services that you or the app you have granted access to, use. Depending on which of bankHub’s products or services you or the developer you are connecting to use, bankHub may collect the following:

Data you provide to us. When you use bankHub’s products or services, like when you connect your financial accounts (like your bank accounts) to a developer’s app through bankHub, we may collect the following data from you:

When you provide this data, you also give bankHub permission and authority to act on your behalf to access and transmit your data to and from the relevant bank or financial service provider that holds your financial account (we’ll call them “financial partners” in this Policy).

Data we collect from financial partners when you connect your financial account. Depending on which bankHub products you or the developer of your app use, as well as what and how information is made available by your financial product and service providers, we may collect the following data from financial partners when you connect your financial accounts with or through bankHub:

Depending on the bankHub service you or the developer of your app use, and the manner in which the data is made available, the data collected from your financial accounts may include data from all accounts (e.g., checking, savings, credit card, and joint accounts) accessible through a single set of account credentials.

Data we receive from your devices. When you use a device, like your smartphone, tablet, or computer, to connect to our services through a developer’s application, we receive data about that device, including:

How We Use Your Data

We use your data for the following business and commercial purposes:

How We Share Your Data

We share your data for the following reasons:

When you link your financial accounts through bankHub, we typically use Google’s reCaptcha service to help detect fraud and abuse. When reCaptcha is used, Google’s Privacy Policy and Terms of Use apply to reCaptcha and information Google collects through reCaptcha.

We do not sell or rent personal data that we collect under this policy.

We may collect and share cookie data with third parties when you visit our website, or we may allow third parties to collect this cookie data from our sites.

Our Retention and Deletion Practices

We retain your data only as long as it is needed. To determine whether the data is needed, we consider the reason your data was collected and used and any legal requirements to hold onto your data. We review your data periodically to ensure it is still needed to fulfill the purpose for which it was collected or any other legal requirements. If a developer removes your connection from their app to your data, bankHub’s systems are designed to automatically delete your personal data, subject to certain exceptions where we may still retain your information which we talk about below.
The exceptions to this may be if: (a) you’ve established a connection with another developer’s app through bankHub that is still active; (b) bankHub needs your data to continue providing you with a bankHub service you requested; (c) bankHub is required by law to keep your data; (d) bankHub needs your data to help prevent fraud or protect privacy, provide support, or investigate misuse and misconduct; or (e) we request – and you specifically agree – to allow us to retain your data longer.
Your data will only be processed as required by law or in accordance with this Policy.

Protection of Data

bankHub’s security policies and practices are designed to protect the confidentiality and integrity of your data (such as Citizen Identification Number and other identifying data), as well as any other data we collect about you. bankHub implements controls designed to limit access to this data to personnel who have a business reason to know it and prohibits its personnel from unlawfully disclosing this data.

Changes To This Policy

We may update or change this Policy from time to time. If we make any updates or changes, we will post the new policy on bankHub’s website at https://bankhub.vn/privacy-policy and update the effective date at the top of this Policy. We will also notify developers of any material changes in accordance with our developer agreements, as they may be better positioned to notify you about changes to this Policy. If you have an active bankHub account, we will also send you an email notifying you of the update.

Contact bankHub

If you have any questions or complaints about this Policy, or about our privacy practices generally, you can contact us at privacy@bankhub.dev