Privacy Policy

BankHub’s privacy policy is built based on international practices and Decree 13/2023/ND-CP of the Vietnamese Government on personal data protection.

Available version : Vietnamese, English

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When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

bankHub was built with the mission to unlock the potential of open banking. By providing an application that allows you to centrally manage all your financial data accounts and give data access rights to software developers, We help build open finance apps made easy, safe and secure
Our goal with this Policy is to provide a simple and straightforward explanation of what data bankHub collects from and about you and how we use and share that information. We value transparency and want to provide you with a clear and concise description of how we treat your data.
bankHub’s services are not directed to individuals under 18 and we do not knowingly collect data relating to children.

Data We Collect and Categories of Sources

As explained in greater detail below, the data we collect, use, and share depends on the bankHub products and services that you or the app you have granted access to, use. Depending on which of bankHub’s products or services you or the developer you are connecting to use, bankHub may collect the following:

• Data you provide to us;
• Data from financial partners when you connect your financial account;
• Data from the electronic device you use to access bankHub;

Data you provide to us. When you use bankHub’s products or services, like when you connect your financial accounts (like your bank accounts) to a developer’s app through bankHub, we may collect the following data from you:

• identifiers like name, email address, and phone number;
• login data when required by the provider of your account, like your username and password, account number, or a security token.
• when needed, data to help verify your identity and/or connect your accounts, including your Social Security number, date of birth, security questions and answers, documentary ID and one-time password (OTP).

When you provide this data, you also give bankHub permission and authority to act on your behalf to access and transmit your data to and from the relevant bank or financial service provider that holds your financial account (we’ll call them “financial partners” in this Policy).

Data we collect from financial partners when you connect your financial account. Depending on which bankHub products you or the developer of your app use, as well as what and how information is made available by your financial product and service providers, we may collect the following data from financial partners when you connect your financial accounts with or through bankHub:

• Account data, including financial institution name, account name, account type, account ownership, branch number, BIN, account number.
• Data about an account balance, including current and available balance;
• Data about credit accounts, including due dates, balances owed, payment amounts and dates, transaction history, credit limitand interest rate;
• Data about loan accounts, including due dates, balances, payment amounts and dates, interest rate,loan type, payment plan
• Identifiers and data about the account owner(s), including Citizen Identification Number, name, email address, phone number, date of birth, and address information;
• Data about account transactions, including amount, date, counter bank account, type, and a description of the transaction;

Depending on the bankHub service you or the developer of your app use, and the manner in which the data is made available, the data collected from your financial accounts may include data from all accounts (e.g., checking, savings, credit card, and joint accounts) accessible through a single set of account credentials.

Data we receive from your devices. When you use a device, like your smartphone, tablet, or computer, to connect to our services through a developer’s application, we receive data about that device, including:

• internet protocol (IP) address;
• timezone setting and location, device location;
• hardware model and operating system;
• which features within our services you access, browser data, and other technical data about the device.

How We Use Your Data

We use your data for the following business and commercial purposes:

• Provide Services: To operate, provide, and maintain our services.
• Develop Existing Services: To improve, enhance, modify, add to, and further develop our services.
• Help Prevent Fraud or Protect Privacy: To help protect you, developers, our partners, bankHub, and others from fraud, malicious activity, and other privacy and security-related concerns.
• Develop New Services: To develop new products and services.
• Provide Support: To provide support to you or to developers, including to help respond to your inquiries related to our services or developers’ apps.
  Investigate Misuse and Misconduct: To investigate any misuse of our service or developers’ apps, including violations of our Developer Policy, criminal activity, or other unauthorized access to our services.
• For Legal Purposes: To comply with contractual and legal obligations under applicable law and for other legal purposes such as to establish and defend against claims.
• With Your Consent: For other notified purposes with your consent or at your direction.

How We Share Your Data

We share your data for the following reasons:

• With the developer of the app you are using and as directed by that developer;
• To enforce any contract with you;
• With our data processors and other service providers, partners, or contractors in connection with the the services they perform for us or developers;
• With financial partners to help establish, maintain, or manage a connection you’ve chosen to make between your financial institution accounts and an app;
• If we believe in good faith that disclosure is appropriate to comply with applicable law, regulation, or legal process;
• In connection with a change in ownership or control of all or a part of our business (like a merger, acquisition, reorganization, or bankruptcy);
• Between and among bankHub and our current and future parents, affiliates, subsidiaries and other companies under common control or ownership;
• As we believe reasonably appropriate to prevent malicious or fraudulent activities, or otherwise protect the rights, privacy, safety, or property of you, developers, our partners, bankHub, and others; or
• For any other notified purpose with your consent or at your direction.
• We may collect, use, and share data that has been aggregated or anonymized in a manner that does not identify you personally for any purpose permitted under applicable law. This includes creating or using aggregated or anonymized data to develop new services or to facilitate research, to the extent permitted under applicable law.

When you link your financial accounts through bankHub, we typically use Google’s reCaptcha service to help detect fraud and abuse. When reCaptcha is used, Google’s Privacy Policy and Terms of Use apply to reCaptcha and information Google collects through reCaptcha.

We do not sell or rent personal data that we collect under this policy.

We may collect and share cookie data with third parties when you visit our website, or we may allow third parties to collect this cookie data from our sites.

Our Retention and Deletion Practices

We retain your data only as long as it is needed. To determine whether the data is needed, we consider the reason your data was collected and used and any legal requirements to hold onto your data. We review your data periodically to ensure it is still needed to fulfill the purpose for which it was collected or any other legal requirements. If a developer removes your connection from their app to your data, bankHub’s systems are designed to automatically delete your personal data, subject to certain exceptions where we may still retain your information which we talk about below.
The exceptions to this may be if: (a) you’ve established a connection with another developer’s app through bankHub that is still active; (b) bankHub needs your data to continue providing you with a bankHub service you requested; (c) bankHub is required by law to keep your data; (d) bankHub needs your data to help prevent fraud or protect privacy, provide support, or investigate misuse and misconduct; or (e) we request – and you specifically agree – to allow us to retain your data longer.
Your data will only be processed as required by law or in accordance with this Policy.

Protection of Data

bankHub’s security policies and practices are designed to protect the confidentiality and integrity of your data (such as Citizen Identification Number and other identifying data), as well as any other data we collect about you. bankHub implements controls designed to limit access to this data to personnel who have a business reason to know it and prohibits its personnel from unlawfully disclosing this data.

Changes To This Policy

We may update or change this Policy from time to time. If we make any updates or changes, we will post the new policy on bankHub’s website at https://bankhub.vn/privacy-policy and update the effective date at the top of this Policy. We will also notify developers of any material changes in accordance with our developer agreements, as they may be better positioned to notify you about changes to this Policy. If you have an active bankHub account, we will also send you an email notifying you of the update.

Contact bankHub

If you have any questions or complaints about this Policy, or about our privacy practices generally, you can contact us at privacy@bankhub.dev